Question 1

How do I place an order?

Accepted Answer

Visit the Shop section of my website to browse and purchase items. Payments are securely processed online.

Question 2

What items are available for purchase?

Accepted Answer

You can purchase copies of my books, including children’s books and self-help resources, as well as motivational workbooks and planners.

Question 3

Do you offer bulk discounts for book orders?

Accepted Answer

Yes, discounts are available for bulk orders of 10 or more copies. Please contact me directly for pricing details.

Question 4

How much is shipping?

Accepted Answer

Shipping costs are calculated based on your order weight. You will see the exact shipping cost before finalizing your purchase.

Question 5

How long does shipping take?

Accepted Answer

All shipping times are based on product availability and ordering. Please allow7-10 business days for domestic orders. International shipping times may vary.

Question 6

What happens if I receive an incorrect or damaged item?

Accepted Answer

If your order needs to be corrected (missing an item, wrong item sent) or arrives damaged, send an email with the order information within 14 days of receiving your order. Please include a clear picture of the issue and your order number.

Question 7

What happens if my package is returned due to an incorrect address?

Accepted Answer

If your package is returned due to insufficient or incorrect addresses entered by the customer during checkout, we can reship it to you. However, you will be responsible for the cost of reshipping the order.

Question 8

Can I return or exchange merchandise?

Accepted Answer

You have 7 days from the date of purchase to return an item. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

If you need to exchange an item for the same product due to damage or defect on our behalf, please contact us at the email listed below within 7-10 business days of receiving your item.

To view the items ineligible for exchange or return, click here.(https://nelsonempowers.com/terms-conditions#refund-and-return-policy)

FAQ